Terms of Service

The following Terms of Use Agreement (“Terms of Use”) constitutes the terms and conditions that governs the use of the services offered by TownConnect (“Site”) by its customers (“User”). By using the Site, you thereby submit your acceptance of these Terms of Use which bind your conformation to establish a legal agreement between the User and the Site. Kindly discontinue your utilization of the Site and its services if you do not wish to agree to these Terms of Use, which are subject to change without prior notice to the User or any intimation thereof.

I.DEFINITIONS OF KEY TERMS

 Any consumer looking for skilled labour-related services.
  Any legally eligible individual or entity interested in provided skilled labour-related services. 
  Project agreements between Clients and Contractors for the completion of a project.
  Can be Clients, Contractors, or any visitor to the Site.

II. ELIGIBILITY

The Site and services of TownConnect are available exclusively to legal entities and/or individuals who are bonafide Citizens of the Republic of Ghana, and at least eighteen (18) years of age capable of forming legally binding agreements under applicable law.

III. CLIENT-CONTRACTOR RELATIONSHIP

The Site does not interfere in the interaction between the Client and Contractor as to amount of payment, deadlines, or services to be provided and in what manner. The Site’s primary role is to provide a place to match Clients with Contractors. Users are required to acknowledge and agree that TownConnect does not have any control over the quality, deadline, legality or any other aspect of the services or products delivered by the Contractor as well as the integrity, responsibility or other actions performed by the Contractor. 

TownConnect will not be liable in any case if any of our contractors mis-behaved with you during the work. However, we do all the background verification before employing them. Hence, we advise everyone to invite them only during the day timings when one of your family members is present at home.

IV. GENERAL GUIDELINES

Users may not use information originating from the Site for any purpose other than as originally intended. Users may not disrupt the proper function of the Site or engage in any activities that are (in TownLabour’s judgement) unlawful, harmful, threatening, violent, abusive, harassing, tortuous, defamatory, vulgar or otherwise objectionable. All Contractors are independent and are not employees or agents of TownConnect, nor are Contractors supervised or instructed by TownConnect. Accordingly, TownConnect is not liable for circumstances arising out of a Contract between Client and Contractor, nor responsible to address actions or omissions committed by the Users. Contractors hold no claims against TownConnect regarding employee pay, benefits, workers’ compensation or other employment issues of any kind.

V. DISPUTES BETWEEN CLIENTS AND CONTRACTORS

Each Client and Contractor agrees to hold TownConnect harmless , and out of any dispute or rendering payment (or refunds) subject to a dispute. TownConnect reserves the right to play no role in the dispute resolution process.

VI. GOVERNING LAW AND JURISDICTION

These terms shall be governed and construed in accordance with the laws of the Republic of Ghana and the courts of Yamunanagar, Haryana shall have exclusive jurisdiction on all matters and disputes arising out of and relating to the Site.

VII. INDEMNITY

The User should agree to indemnify and hold the Site, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of content submitted by the user, users use of the service, violation of the terms of use, breach by the user of any of the representations and warranties herein, or user’s violation of any rights of another.

VIII. MISUSE OF CREDIT/DEBIT CARD INFORMATION

TownConnect will not be responsible if any of your card information, for instance, your name, phone number, address or card number get misused. All the online transactions are made via the payment gateway CCAvenue. Hence, we don’t keep track of your personal data and all the information is stored by the payment gateway itself.

IX. REFUND POLICY

No refund transactions will be made in case if any of the work done by our one of the contractors gets undone after one or two days. We will not refund your amount. However, we can send our contractor to get the work done again.

X. Acceptance of Terms and Registration of Account

A. These Terms set forth a legally binding contract between You and Us. By using the Platforms, You agree to be bound by these Terms together with the Privacy Policy.

B. To accept these Terms, You must be at least 18 (eighteen) years of age. In the event that You are below 18 (eighteen) years of age or such other older legal age, Your guardian must read and understand and accept the provisions on Your behalf.

C. If You are executing/accepting these terms on behalf of any registered association / society or builder (“Direct Customer”), You confirm that You are a major and are competent, to accept/execute the Terms of Use.

D. You also agree to provide true, accurate and complete information about Yourself and update them upon any change.

E. To avail any services offered by the Company, You will have to register on the Platforms to create Your account. To register You will be required to open an account by completing the registration process, by providing Us with current, complete and accurate information as prompted by the registration form. You may then update the identifiable information relating to You.

F. To access Your account on the Platforms, You will be asked to log in with Your user ID and password, to establish a unique identity for You. You are responsible for maintaining the confidentiality of Your password, verification code, and account information. If there is any compromise on Your password You can change Your password using the ‘Forgot Password?’ functionality.

G. At the time of registration, if You provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We reserve the right to suspend or terminate Your account and refuse any and all current or future use of the Platforms (or any portion thereof) at any time.

H. You may access the Platforms as available for Your personal use only.

I. You will be required to enter a valid phone number while registering on the Platforms. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, and/or e-mails, in case of any subscription/service updates.

J. You agree that it shall not be the responsibility of the Company to perform background checks or provide any advice relating to the hiring/firing of the security personnel of the apartment complex /gated complex and/or any third-party service providers providing services to the residents of such apartment complex /gated complex. The hiring/firing of such security personnel and/or any third-party service providers shall be at the sole risk of the association of the apartment complex /gated complex or the residents of such apartment complex /gated complex, as the case maybe. We are merely a technology platform.

XI. Termination or Suspension of Account

You agree that We may at any time and for any reason, including but not limited to breach of the Terms or the Privacy Policy, terminate or restrict or suspend Your access to the Platform, with or without prior notice, and without liability. If there is a suspicion of untoward or illegal activity, we may suspend Your account immediately.

XII. Registration of the Direct Customer Account

A. These Terms set forth a legally binding contract between You and Us. By using the Platforms, You agree to be bound by these Terms together with the Privacy Policy.

B. To accept these Terms, You must be at least 18 (eighteen) years of age. In the event that You are below 18 (eighteen) years of age or such other older legal age, Your guardian must read and understand and accept the provisions on Your behalf.

C. If You are executing/accepting these terms on behalf of any registered association / society or builder (“Direct Customer”), You confirm that You are a major and are competent, to accept/execute the Terms of Use.

D. You also agree to provide true, accurate and complete information about Yourself and update them upon any change.

E. To avail any services offered by the Company, You will have to register on the Platforms to create Your account. To register You will be required to open an account by completing the registration process, by providing Us with current, complete and accurate information as prompted by the registration form. You may then update the identifiable information relating to You.

F. To access Your account on the Platforms, You will be asked to log in with Your user ID and password, to establish a unique identity for You. You are responsible for maintaining the confidentiality of Your password, verification code, and account information. If there is any compromise on Your password You can change Your password using the ‘Forgot Password?’ functionality.

G. At the time of registration, if You provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We reserve the right to suspend or terminate Your account and refuse any and all current or future use of the Platforms (or any portion thereof) at any time.

H. You may access the Platforms as available for Your personal use only.

I. You will be required to enter a valid phone number while registering on the Platforms. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, and/or e-mails, in case of any subscription/service updates.

J. You agree that it shall not be the responsibility of the Company to perform background checks or provide any advice relating to the hiring/firing of the security personnel of the apartment complex /gated complex and/or any third-party service providers providing services to the residents of such apartment complex /gated complex. The hiring/firing of such security personnel and/or any third-party service providers shall be at the sole risk of the association of the apartment complex /gated complex or the residents of such apartment complex /gated complex, as the case maybe. We are merely a technology platform.

XII. Registration of the Direct Customer Account

A. The Company offers You a technology platform which ensures to the best extent possible, the safety and security of apartment complexes/gated enclaves by deploying its proprietary software (“Service”).

B. You acknowledge and agree that the association of each such apartment complex/gated enclave, being our Direct Customers, shall share all Users / residents information with the Company, including Your information, and the same shall also be subject to the terms of our Privacy Policy. It is clarified that such information is in addition to the information provided by You on the Platform.

C. You agree that the Service may enable You to control the access of entry into the apartment complex/gated enclave through inviting or letting non-residents, such as service providers who provide daily services (maids, drivers, cooks, etc.), as well as non-regular visitors including, without limitation, family, friends, and delivery personnel. You agree that every entry to service providers, guests and visitors in the Premises is either resident initiated and is authorised by You or authorised by personnels of appointed Security Agency or any other agency or vendor or individual as appointed by the Association or builder at the Premises and the Company shall have no liability in this regard. Therefore, the Company shall not be liable for any entry in to the apartment complex/gated enclave, as the entry process is completely controlled by You.

D. You agree that the Company offers various others additional services through its Platform, which You may avail at Your own risk. The Company shall not be liable for any services that You chose to avail on/from the Platform. These additional services may be governed by specific policies.

E. The Company does not guarantee the consistency or the stability of the Platforms. Further, any services provided by the Company may be subject to change at the discretion of the Company, and the Company does not require Your permission for the same. While we want to insure the best user experience, We do not represent or warrant that the services or our Platform will be error free or uninterrupted.

F. The Company does not control the information provided by third parties (such as value-added services or other promotional / marketing links on our Platform) nor does the Company control any information or data provided by the other residents registered association or builders, being our Direct Customers, as the case may be. Your reliance on the same shall be at your own risk.

G. Reliance on any information provided by such third parties, their employees, or others appearing on the Platform is solely at your own risk. Furthermore, the information provided by the Company on the Platform is on as “AS IS” basis and any reliance on the same shall be at Your sole risk. You understand the Company is merely a technology platform and that the Company shall not be responsible for the correctness of the information provided by You or any third party on the Company’s Platform. You acknowledge and agree that the Company is an intermediary and the use and/or publication of any information provided by the users shall be at the User’s sole risk except so far as provided under these Terms.

XIII. Security Components

You understand that the Platform and software embodied within the Platform may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by the Company, the same shall at all times be subject to the Privacy Policy of the Company. You may not attempt to override, disable, circumvent or otherwise interfere with any such security components and usage rules embedded into the Platform.

XIV. Prohibited Conduct

You agree that You shall not use the Platforms in order to host, display, upload, modify, publish, transmit, update, distribute, share, store or destroy material:

  • in violation of any applicable law or regulation;
  • in a manner that will infringe the copyright, trademark, trade secret or other intellectual property or proprietary rights of others or violate the privacy, publicity or other personal rights of others;
  • that belongs to another person and to which the user does not have any right to;
  • that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous;
  • harm minors in any way
  • • deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature

XV. Trademark, Copyright and Restriction

A. The Platform is proprietary software developed and made available exclusively by the Company. The Company is the sole owner of the Platform, and all software created to make the Platform available to You. All content on the Platform, which is including, but not limited to, names, logos, trademarks, images, text, columns, graphics, graphs, illustrations, artwork, software, designs, text, graphics, graphs, images, information, button icons, and any other content (“Content”) are the exclusive and sole property of the Company.

B. All icons and logos are trademarks of and proprietary to the Company. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

C. All Content is the exclusive copyright of the Company or its licensors, except the third-party content and link to third party apps or websites. Systematic retrieval of the Company’s Content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from the Company is prohibited. In addition, use of the Content for any purpose not expressly permitted by the Company in these Terms is prohibited and may invite legal action.

D. The Company respects the intellectual property of others. In case You feel that Your trademark or copyright has been infringed,

XVI. Indemnity

A. You agree to defend, indemnify and hold harmless the Company, and its subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorneys’ fees and costs) arising directly from

B. Your use of and access to the Platform.

C. Your violation of any Terms and the Privacy Policy contained herein

D. Your violation of any third party right, including without limitation any copyright, property, or privacy right

E. Provided however the same are not on account of fraud, misrepresentation or negligence of the Company or its employees